Ordering & Delivery Information.

Below you will find helpful information about our online Secure Shopping Cart System and our ordering process. You will also find information about our shipping & delivery procedure. Due to the Pay Pal online Shopping Cart all prices on this site are in US dollars. Canadian & International visitors to this site will find a currency converter below to assist you.

The XE.com Universal Currency Converter

Ordering online

Alternative Ordering Methods

Shipping & Delivery

How to place an order online.

At Crestwood Design, we want to make your shopping experience as secure, fun and easy as possible. We use the PayPal secure online payment system on our site to ensure ordering our products online is an easy and secure process. Please read the instructions below that describe the ordering process. If you have any questions about security please see our Privacy Policy for more details or email us at info@CrestwoodDesign.com  

1. PayPal Online Ordering system.

Once you have found an item that interests you, simply click the "PayPal Payments" or "Buy Now" button and follow the instructions on the secure payment page. You can chose to pay the full amount or a 15% deposit.

2. Changing Item Quantities

If you wish to buy multiple quantities of an item you have placed in your Shopping Cart, simply change the number in the quantity box. Then click the "update" button at the bottom to recalculate. 

Please Note. All information is entered on a Secure Site and viewed only by authorized personnel. International customers will be required to have their credit card verified by PayPal before they will be allowed to place an order.

Alternative ordering methods.

1. By cheque. 

If you would like to place an order in a more traditional method please print out our Order Form and fill out all details. Send along with a cheque for a deposit of 15% to Crestwood Design. 

Please note.  For orders made by mail a 15% Deposit is required to confirm all orders. Balance is due upon delivery or prior to shipping if you live outside the Greater Victoria area.

If you would like to pay your 15% deposit online or any other amount with your credit card, please click on the button below and enter the amount in the space provided or contact us by phone.

Shipping & Delivery.

Our current lead time( time from placing an order until completion)  can vary depending on the product and amount ordered, please contact us for the current lead time on the piece you are interested in purchasing. All quoted lead times are estimates and the actual time frame for delivery can vary due to the fact each piece is custom made by hand and only when ordered, we do not carry stock. We will contact you prior to your product being shipped to confirm your shipping address and provide an approximate delivery time.

We can ship anywhere within the continental USA and Canada. Please contact us for a quote for shipping to your area. 

US Customers Please Note; You will be asked to provide your Social Security Number as proof of citizenship as required by US Customs under the North American Free Trade Agreement (NAFTA). Under NAFTA, Crestwood Design's products may be sold to US customers free of duty. 

For countries outside Canada and the USA please contact us to discuss shipping cost and requirements. 

If you would like to pay your shipping costs online with your credit card, please click on the button below and enter the amount in the space provided or contact us by phone.

Taxes & duties: If a product is shipped to a Canadian address outside B.C. then no PST is charged only GST. For shipments to a US address there are no Canadian sales taxes applicable. However, you may be subject to Taxes from the state you live in that Crestwood Design is unaware of.

Please contact Crestwood Design if you have any questions about our ordering and delivery procedure. Email: Info@CrestwoodDesign.com   

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